Document · updated 19 October 2026

Privacy policy

1. Who we are

The service operates as Bestate. The data operator is PE Evgenii Zolotukhin. Address: [уточнить: адрес ИП].

2. What data we collect

When you contact a manager: your name, contact details, preferred contact method and time, your request or reason for contacting us, language, the page you sent it from, the project or developer, a link to your assistant conversation, and the team’s status for your request.
In an assistant conversation: your messages and the assistant’s replies, your search criteria, saved projects, and projects you declined with the reason.
The conversation is linked to a random browser identifier. It does not contain your name or phone number unless you provide contact details.
In your browser: a cookie with your language; localStorage contains the conversation ID, saved projects, and removed criteria.
Where you came from: the ad link tags (utm, gclid, fbclid, yclid) and the referring website. We keep them in your browser for 30 days and attach them to a request.
If you agreed to analytics: which pages you open and for how long, clicks and scrolling, approximate device and city. Google Analytics and Yandex Metrica collect this.

3. Why we use your data

To find apartments based on your request.
To contact you using your chosen method and guide your purchase.
To improve recommendations using anonymised conversations.

4. Who receives your data

We do not sell your data.

OpenAI receives assistant conversation text to understand your request and write a reply. Your contact details from a request are not sent to OpenAI.
Telegram receives a request notification in the team’s work chat: your name, contact details, preferred method and time, request, a link to the request, and a link to your conversation with the assistant.
The website runs on our server in Germany.
Google Maps Platform receives project coordinates for maps and nearby places. It does not receive visitor data.
Google Analytics (Google) and Yandex Metrica (Yandex) — only if you pressed “Okay” in the cookie notice. Metrica includes Webvisor, which records cursor movement, clicks, and scrolling. Name and contact fields in forms are hidden from recording. These services keep data under their own rules.
Once a day an OpenAI model reads the previous day’s conversations to mark answers where the assistant made a mistake or did not help.

5. Cookies and browser storage

The `assistant_visitor` cookie stores a random identifier to link a conversation to your browser. It lasts one year and is not available to the website’s JavaScript.
The `locale` cookie remembers your chosen language for one year.
We store the conversation ID, saved projects, and removed criteria in browser localStorage so we can restore them on your next visit.
Google (`_ga…`) and Yandex (`_ym…`) analytics cookies are set only after you press “Okay”. Closing the notice with the cross keeps analytics off. Your choice is kept in localStorage (`bestate-consent`); to change it, clear the site data in your browser.
The “continue the conversation” link we show after a request opens your conversation on another device. Do not share it with others.

6. How long we keep data

A request and its linked conversation: two years after the last contact, then we delete them.
An assistant conversation without a request: 12 months after the last message, then we delete it.
The `assistant_visitor` and `locale` cookies: one year.
The team manually deletes the Telegram work-chat notification along with the request.

7. Your rights and how to use them

You can ask to access your data, correct or delete it, or withdraw your consent. These rights are provided by Georgia’s Law on Personal Data Protection (2023). We process a deletion request within 30 days. You may also ask us to delete your data earlier.

Email hello@bestate.ge or call us.

8. Changes to this policy

Last updated on 19 October 2026: analytics after consent, the referral source in a request, and the conversation link.